TERMS & CONDITIONS

General Equipment Terms and Conditions of Hire

DEFINITION “ The Company” means Chelsea Hire Complete Event Hire Solutions Ltd, their sub-contractors and agents. “The Hirer” means the person or persons hiring equipment from The Company. “Equipment” means, Marquees, tents, tarpaulins, furniture, boarded flooring, carpet, linings, ropes, pegs, catering equipment, linen, glassware, cutlery, crockery, glassware, room décor equipment, table centres or decorations and any other associated equipment, ordinarily used to support any of the aforementioned articles.
The client shall be responsible for and indemnify the company against any loss of or damage to all hired equipment whatsoever the cause.
1(a) The Hirer must provide to the company proof of having arranged insurance in their name for their hired equipment at least seven days prior to the delivery date of the equipment.
1. (b) Upon payment of the “Damage Waiver Fee” referred to on the quotation then the above clauses 2a will not apply. Please note that the client will remain responsible for the first £500.00 of any loss (on a per claim basis), and for any loss or damage resulting from their negligence or legal liability.
All hired goods and non-disposable packaging remain the property of The Company, Chelsea Hire Complete Event Hire Solutions Ltd, Next to Unit 1, Rothersthorpe Avenue Trading Estate, Far Cotton, Northampton NN4 8JH.
PERIOD OF HIRE. The period of hire is understood to mean the period for which the equipment is required to be ready for use. The Hirer is responsible for all items from the moment of delivery or collection from the warehouse to the moment of collection from a venue, house or return to the warehouse. Collection of orders must be before 4.30pm Monday to Friday.
The Company will always endeavour to supply the specific goods requested, however, The Company reserves the right to supply The Hirer with similar substitute goods where necessary.
When delivered/collected The Hirer is responsible for inspecting the goods and signing the delivery note to which these relate. The Hirer is then solely responsible for the hired goods, and shall alone be responsible for insuring the goods from the time of acceptance, until the time of return to the possession of The Company.
PLEASE CHECK ORDERS AS CLAIMS FOR SHORTAGES/DAMAGES WILL NOT BE ACCEPTED AFTER THE HIRE. THE COMPANY DOUBLE CHECKS EVERY ORDER THAT IS DISPATCHED. SHORTAGES/DAMAGES FROM COLLECTION/DELIVERY MUST BE REPORTED WITHIN 2 HOURS OF COLLECTION/DELIVERY, THIS CAN BE BY EMAIL OR TELEPHONE.
No responsibility can be accepted, by The Company, for injury caused by use of the equipment hired.
Drivers are not insured to move furniture or equipment, unless agreed with The Company. This should be agreed when placing the order.
By accepting confirmation of the order, The Hirer is accepting our Terms and Conditions. These are the Terms to which you will be contracted. No alterations or substitution to the terms and conditions will be valid unless agreed in writing by both parties.
DEPOSIT. Deposits are held as a retainer against loss, damage or cancellation and will be returned to you after the hire period. A deposit is required for ALL bookings as set out below:
1. Minimum deposit on all orders of £100.00 or 30 % of the net invoice value except:
2. Marquee orders a deposit of £500.00 or 10% of the net invoice value
3. The deposit will be refunded when the order has been checked and found to be correct.
4. This deposit may be forfeited should The Hirer cancel the booking.
DELIVERY/COLLECTION; The Company delivers throughout the normal working day (9.00am – 5.00pm) and cannot guarantee specific times. Deliveries are to the main entrance or ground level loading bay, or to nearest ground floor door, unless agreed with The Company prior to leaving the warehouse. Should the driver be kept waiting whilst attempting a collection/delivery an additional charge will be imposed to The Hirer. This charge will be charged at 15 minute intervals @ £7.50 per 15 minutes. Goods must be available for collection at the delivery address during normal working hours (9.00am – 5.00pm) unless agreed prior to collection. The drivers collecting the goods are not authorised to check goods.
ALL deliveries and collections will be charged for. If the goods cannot be delivered / collected there will be an additional charge to return to the delivery/collection address. Deliveries can be made on Saturdays or Sundays at a premium of £40.00 + vat per delivery driver required in addition to the normal delivery/collection charges.
Goods, in particular table linen, must NOT be returned in plastic bags. Damage resulting from mildew or other stains that do not respond to standard laundering will be charged at full replacement cost.
RETURNS. All hire items are expected back clean and in the same order as dispatched. Unless a dirty charge at 33% + vat has been requested and paid for prior to the hire. A charge of 50% will be made if not pre-booked.
Items hired must be segregated into knives, forks and spoons and dirty plates are to be put into plastic bags in the boxes they were delivered in.
Shortages and damages to hired goods will be charged at full replacement value, no substitute items will be accepted by The Company.
Table Linen Notes: Please note that there may be a slight shade difference in coloured linen dispatched. Chelsea Hire will always attempt to dispatch linen all of the same shade, however this cannot always be possible.
Linen measurements are approximate. Please allow a maximum shrinkage of up to 10% due to the commercial laundry process.
Beware that coloured candle wax, blue tack, floristry tape, saffron die, floor marks concrete / stone marks, ink / marker pen marks, heavy oil or grease from cookers BBQ’ etc. do not come out of table cloths and will be charged for at full replacement cost.
Please ensure table cloths are all shaken well prior to return as any excess rubbish disposal will be charged for at 25% of the hire charge.
Chair Covers and Sash Notes: Please ensure all covers and sashes are untied and in the same condition as sent to you. Chair covers must be returned in the bags provided with any hangers sent.
All equipment hired including boxes and transportation aids, remain the property of The Company at all times.
CANCELLATION OF NON MARQUEE booking within 30 days is charged at 100% hire charge. Cancellation of 30 days to 60 days, a charge will be made at the discretion of The Company, dependent on the circumstances normally 25% excluding any services which will be charged at 100%.
CHARGES are for 24 hours hire. Delivery or collection can be one day prior and one day after the event. A hire period of 7 days’ is charged at 2 days’ hire cost. Items not returned on the due date will be charged at 1.5 times the daily rate until such time as they are returned. There will be no refund or credit for any equipment returned unused.
PAYMENTS. For ALL non-account holder’s payment by cash or debit card will be accepted on booking or collection of the hired goods. The Company must be informed of large Credit Card payments prior to the invoice being raised as there is a 2 ½% + vat charge made for this service.
Cheques are no longer accepted below the value of £30.00 and must be paid 14 days prior to the date of hire to allow for them to be cleared.
The Customer shall pay all sums due to The Company under the contract without any set off, deduction, counterclaim and/or any other withholding of monies.
The Company stipulates a (Remove MINIMUM order for collection of £15.00 + VAT and) MINIMUM order of £25.00 + delivery + VAT for delivered goods.
The Company stipulates a MINIMUM order for collection of £15.00 + VAT and MINIMUM order of £25.00 + delivery + VAT for delivered goods.
The Company accepts no responsibility for any malfunction or breakdown during the hire, however arising of the equipment hired, nor for any loss whether financial or otherwise once the equipment has been accepted. The Company recommends testing the equipment within 2 hours of delivery or collection.
The Company accepts no responsibility for any malfunction or breakdown during the hire, howsoever arising of the equipment hired, nor for any loss whether financial or otherwise once the equipment has been accepted. The Company recommends testing the equipment with 2 hours delivery or collection.
The Hirer undertakes full responsibility for the safety of the equipment on hire, and will accept full responsibility for the loss or damage of said equipment, howsoever caused. The Hirer undertakes not to interfere with or allow any other person to interfere with the mechanism or other parts of the equipment on hire without the express permission of The Company and shall indemnify the owner against any claims, loss or damage suffered by any party (including any third party) as a result or in consequence of any interference.
Liability to Third Parties: The Company will not be liable for any claim for personal injury, death, loss or damage to property howsoever caused unless it is proved that such injury was caused by faulty material, workmanship or negligence on the part of The Company.
Inspection. The Hirer shall permit any person authorised by The Company at all reasonable times to enter the premises upon which the equipment is for a time being placed or kept for the purpose of inspecting and examining the condition of the equipment.
All orders are subject to VAT at the current rate.
The Company reserves the right to add, delete or vary their conditions of business at any time without due notice.
Items remain on hire until returned. Items that have been broken / gone missing are on hire until paid for in full.

Marquee Specific Terms and Conditions

SITE. Our quotations are based on the assumption that:-
1. (a) The site is served by a firm access road with adequate firm standing, and that the site is level, no ground or overhead obstructions, without buried pipes or other concealed services which might suffer damage occasioned by transport, erection or dismantling of the equipment, and not on a flood plain.
2. (b) The Hirer will be solely responsible for all damages to the surface and cultivations of the site.
If any of these assumptions are incorrect then The Company will charge and The Hirer will pay, in addition to the quoted price, all ensuing losses and liabilities, (unless The Hirer shall so inform The Company promptly after receipt of the quotation, this quotation will then be withdrawn and a new one provided)
POSITION OF EQUIPMENT. In reasonable time before The Company erects the marquee and equipment, The Hirer shall inform The Company where on the site the equipment is to be erected. In the absence of this information The Company shall be at liberty to erect the equipment in what position The Company sees fit. If thereafter The Hirer requires The Company to re-erect the equipment and there is reasonable time to do so, The Company will, at a charge to The Hirer.
ERECTION AND DISMANTLING. The Company normally provides labour for the erection and dismantling and the cost thereof is included on the hire charges. Only in exceptional circumstances and by special arrangement, will The Company allow The Hirer to erect/dismantle The Company’s property. Removal will be effected as soon as possible but all equipment cannot be collected immediately after use from all sites. Hire charges do not include attendance nor the service of watchmen. The safe custody of all equipment will be The Hirer’s responsibility until collected or until 48 hours after the end of the period of hire.
LOSS OR DAMAGE From the time when The Company has completed the erection of the equipment until either, the time when The Company has dismantled it, or until 48 hours after the end of the period of hire, whichever is the shorter space of time, The Hirer shall be responsible for the safety of the equipment and shall make good, to The Company, any loss of or damage to the equipment howsoever and by whom so ever caused except where such loss or damage is the consequence of defective materials or workmanship, or is the consequence of storm or tempest of fire, provided it is not caused by the wilful or negligent act or omission of The Hirer, his servants, licenses or agents.
MISSING EQUIPMENT. Equipment stated within the contract that has not been returned or missing will be charged for at the full daily hire rate until paid for in full. This includes generators, toilets and any other associated equipment.
Not withstanding the exemption contained in clause 6 The Hirer shall indemnify The Company against all loss or damage to the equipment resulting from wilful or malicious acts or acts of a third party.
MODIFICATIONS. No representations or arrangements whenever or however made shall in any way modify this quotation, nor the general conditions, which shall be modified by a supplementary written contract expressed to be made for that purpose.
TERMINATON. If The Hirer wishes to terminate the contract The Hirer will be liable to pay The Company the whole of the total cost of the hire within 30 days. From 30 days to 60 days a charge will be made at the discretion of The Company, dependent on the circumstances normally 25% excluding any sub contracted services or items purchased to complete the job which will be charged at 100%. Otherwise cancellation is accepted but the contracted deposit will be forfeited. In every case, termination on reasonable grounds and on adequate notice, but without prejudice to its own rights under this clause, The Company will sympathetically consider any fair and reasonable request, put forward from The Hirer to mitigate the sum otherwise hereunder due to The Company.
When hiring mechanical items with moving parts (EG Generators), The Company always recommends a backup solution in case of mechanical breakdown.
Items remain on hire until returned. Including Toilets and generators and sub hired items that have been broken / gone missing are on hire until paid for in full.